Consolidate multiple contracts and multiple technologies to provide a single provider solution for multi-agency IT support.
- Consolidate and upgrade multiple overlapping technologies installed by multiple vendors.
- Introduce monitoring of all network, server and applications.
- Reduce cost while improving reliability.
- Move all applications onto blade servers with standard hardware and operating system configurations.
- Use VMware and similar tools to virtualize servers to improve initial installation time, maintenance downtime and system recovery time.
- Implement customer outreach tools including service catalogs, SOPs and SLAs to manage and support customer expectations.
- Outages are down significantly since the start of the contract.
- Staffing, and customer cost, is at the lowest level in several years.
- Increased visibility into responsiveness and performance.