Frequently Asked Questions – ITES-4H
This page is designed to help Army, DoD, and Federal customers quickly find answers to the most common questions about FedData’s ITES-4H contract. Here you’ll find clear guidance on who can order, how to access the CHESS Digital Marketplace, delivery timelines, warranty and support expectations, and other key processes. If you don’t see your question answered here, our team is ready to help. Use the contact information on the Support page for further assistance.
Who can order through ITES‑4H?
Authorized Army, DoD, Federal Agencies, and Government Contractors per FAR 51 and DFARS 251.
How do I submit a quote request?
Through CHESS Digital Market RFQ Tool.
What are delivery timelines?
CONUS 30 days / OCONUS 35 days / Remote OCONUS 45 days.
What products are available?
Servers, Storage, Networking, Imaging, Video, Accessories.
Who do I contact for technical support?
Is there a fee to order?
No, ITES‑4H is a fee‑free contract vehicle.
Where can I find the Ordering Guide and Catalog?
Linked on this site and on CHESS.
Are non‑DoD agencies eligible to order?
Yes.