24/7 ITES‑4H Support & Warranty Services
FedData ITES-4H Support & Warranty Services
FedData provides around-the-clock support to ensure Army, DoD, and Federal customers receive rapid assistance for any ITES-4H order or deployed solution. Whether you’re reporting an issue, requesting warranty service, or escalating a mission-critical need, our support team is ready to respond. Please use the contact information below to reach the appropriate team for quoting, technical support, RMA, or escalation. All inquiries are logged and tracked in alignment with Army CHESS standards.
CONTACTS
| Role | Phone | Hours | |
|---|---|---|---|
| 24/7 Support | ArmySupport@feddata.com | 800-627-0114 | 24×7 |
| Quoting | ArmySupport@feddata.com | 443-294-8249 | M–F: 0800–1700 ET |
| Warranty/RMA | ArmySupport@feddata.com | 443-294-8250 | M–F: 0800–1700 ET |
| Technical | ArmySupport@feddata.com | 443-294-8250 | M–F: 0800–1700 ET |
| Escalation | ArmySupport@feddata.com | 443-862-0436 | M–F: 0800–1700 ET |
Warranty Policy:
- 1‑year standard warranty on all hardware.
- 3‑year warranty on end‑user computing (Catalog II).
- Extended warranty available
- RMA acknowledgment ≤ 1 business day; replacements shipped ≤ 5 business days (CONUS).